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Why does DreamMapper need to know my country of residence?

Upon first launch of the mobile app you are required to select your country of residence. This enables DreamMapper to store your data on a server that complies with your country’s privacy laws. If you made the wrong selection, delete the app and reinstall it from the App Store or Google Play. You will be asked the question again.

Can I be removed from mailing list and stop receiving notifications?

Within DreamMapper, click on Settings, and then click on Preferences and click on the Email and/or the Text Message button to turn off notifications.

How is data counted in DreamMapper?

DreamMapper views data from 12 Noon – 12 Noon. For example, you went to bed on April 23rd at 8pm and woke up April 24th at 11am. All of that data would display on April 23rd. April 24th would not start until 12 Noon on April 24th. Data is collected when the CPAP machine detects breathing through the mask.

How do I correct my Login username?

The login username is only a login. We recommend continuing to use the original login. If your email address does change this can be updated in the DreamMapper Settings menu, under Preferences so you will receive any related DreamMapper information at that address.

I have been using my device, why can I only see data from last night?

DreamMapper displays data from the date the account was created and afterward. If you have been using your device but did not sign up until today, you will only see data starting from last night and afterward. At this time, it is not possible to display previous data. Please contact your homecare provider for a report of the previous data

How do I receive data from a modem?

DreamMapper works in conjunction with our homecare provider software called EncoreAnywhere. Your homecare provider must make a connection to your current account with your email address and serial number for your device (13 digit number on the bottom of the device starting with P or J) so you can receive data in DreamMapper. Please contact your homecare provider and request this information be entered into EncoreAnywhere. When this information is entered, the connection is established. If the homecare provider is unsure or has any questions, please ask him or her to contact DreamMapper Support at Philips.

My modem stopped sending data, how do I reset the modem?

A modem in a CPAP device can be reset following these steps:

  • Unplug CPAP machine.
  • Take off modem.
  • Leave modem off for 10 – 15 minutes.
  • Place modem back onto CPAP machine.
  • Plug in CPAP machine.
  • Depress the button on the modem for 10 seconds.
  • Watch the CPAP screen; it should display triangles, then dashes, then a checkmark.
  • When the checkmark or successful message displays, all the data is then synchronized in your DreamMapper account and EncoreAnywhere for your homecare provider.
  • If you see any other symbol besides a checkmark, please contact DreamMapper Support for additional troubleshooting.
  • Refer to the device’s user guide for additional information.

A modem in a DreamStation device can be reset following these steps:
  • Unplug CPAP machine.
  • Take off modem.
  • Leave modem off for 10 – 15 minutes.
  • Place modem back onto CPAP machine.
  • Plug in CPAP machine.
  • Depress the button on Send Receive under the My Provider menu on the device.
  • Watch the CPAP screen. DreamStation will show a Successful or Failed message with a number (in XX – XX format).
  • When the checkmark or successful message displays, all the data is then synchronized in your DreamMapper account and EncoreAnywhere for your homecare provider.
  • If you see any other symbol besides a checkmark, please contact DreamMapper Support for additional troubleshooting.
  • Refer to the device’s user guide for additional information.

When is the modem scheduled to call?

The modem typically calls after stopping therapy. If there is a missed call, the modem may call again during the day when a good signal is detected. If you would like to see your results when you wake up in the morning complete the following steps:

  • Depress the button on the modem for 10 seconds.
  • Watch the CPAP screen, it should display triangles, then dashes, then a checkmark.
  • When the checkmark or successful message displays, all the data is then synchronized in your DreamMapper account and EncoreAnywhere for your homecare provider.
  • If you do not see a checkmark, please contact DreamMapper Support for additional troubleshooting.
  • On the device’s My Provider menu, scroll to Send Receive screen and press the white button to send data.
  • The screen displays a Successful or Failed message with a number (in XX – XX format).
  • If the call fails, please contact DreamMapper Support for additional troubleshooting.

How do I reset the Bluetooth connection?

First, verify that the Bluetooth option is turned on in the DreamMapper Settings menu. Click on the 3 bars on the top left of the app, then click on Settings. On the Settings menu, click on the button next to Use Bluetooth. Scroll down to the bottom of the Bluetooth Setup page and click on Begin Using. The data should begin synchronizing. If the data does not sync and the connection fails, please try the following steps to reconnect the Bluetooth:

  • Unpair the Bluetooth.
  • Uninstall the app.
  • Reboot the phone/tablet.
  • Install the DreamMapper app and go through the setup process selecting Bluetooth.
  • Pair Bluetooth. (Note: Pair means to establish a connection between devices.)
  • On the DreamMapper app Settings menu, click on Bluetooth, then click on Begin Using.
  • Data should start synchronizing.
  • Click on the Sleep Page to view the latest usage data.

Why does the Data Card Uploader show an “Authentication Failed” message when trying to upload my SD card?

Check the time zone, date, and time settings on your computer. The time and date must reflect the computer’s physical location. If the time zone, date, or time setting is off by more than 10 minutes, the data card uploader will not allow login.

Why does DreamMapper not display AHI or Mask Leak?

Do you have an “A Remstar Plus” model 250 or 260? Those units only have the capability of displaying therapy hours of usage. AHI and Mask leak are not available on this type of device. We recommend contacting your homecare provider or physician and request a machine that provides AHI and Mask Leak data. For additional questions on available data, please contact DreamMapper Support.

Can I install DreamMapper on an iPAD?

Yes. The DreamMapper app is available on all Android and iOS devices. In the App Store, search for DreamMapper under iPhone Only. The app will install and function on iPhone and iPAD.

How do I upload data on my DreamMapper account?

You can upload data 3 ways to a DreamMapper account: SD card, Modem, Bluetooth. Please log in to your DreamMapper account, click on the Settings menu and click on Data Connection. The connections are described with related instructions. For additional questions, please contact DreamMapper Support.

How do I remove DreamMapper data from my mobile device?

Uninstalling the DreamMapper app from your device erases all DreamMapper data. Refer to your device's user guide for instructions on how to uninstall an app.


What is a Hypopnea?

An episode of overly shallow breathing or an abnormally low respiratory rate. Our auto algorithm establishes a baseline of patient flow based on a moving flow signal window. When your device detects a hypopnea as a 40% reduction in flow lasting at least 10 seconds, followed by a recovery breath, then a Hypopnea event is recorded.

What is an Apnea?

An apnea is a pause in breathing, lasting 10 or more seconds.

What is AHI?

The Apnea–Hypopnea Index (AHI) is an index used to indicate the severity of sleep apnea. It is represented by the number of apnea and hypopnea events per hour of sleep. The apneas (pauses in breathing) must last for at least 10 seconds and are associated with a decrease in blood oxygenation. Combining AHI and oxygen desaturation gives an overall sleep apnea severity score that evaluates both number sleep disruptions and degree of oxygen desaturation (low blood level). The AHI is calculated by dividing the number of apnea events by the number of hours of sleep. With AHI, a lower number is better; any number under 5.0 is ideal. Your AHI number displayed in DreamMapper will fluctuate and change every day based on your breathing the night before. The AHI number displayed in DreamMapper will fluctuate and change every day based on your breathing the night before. Your goal is to obtain an AHI as close to 0.0 as possible. Any number under 5.0 is ideal

What is Best Night?

The night with the lowest AHI value since the time of registration.

What is N-Day Average?

The average AHI value based on the displayed window of time. The window on the web app defaults to 14 days but can be changed to 30, 60 or 90 days. The mobile apps display 7 days.

What is Clear Airway Apnea?

An apnea is detected when there is an 80% reduction in airflow from a baseline for at least 10 seconds if there is no airflow detected for 10 seconds. During the apnea, one or more pressure test pulses are delivered by the device. The device evaluates the response of the patient to the test pulse(s) and assesses whether the apnea has occurred while the patient has a clear airway or an obstructed airway. The airway is determined to be clear if the pressure test pulse generates a significant amount of flow; otherwise the airway is determined to be obstructed. When the airway is clear then a Clear Airway Apnea event is recorded.

What is Obstructed Airway Apnea?

An apnea is detected when there is an 80% reduction in airflow from a baseline for at least 10 seconds if there is no airflow detected for 10 seconds. During the apnea, one or more pressure test pulses are delivered by the device. The device evaluates the response of the patient to the test pulse(s) and assesses whether the apnea has occurred while the patient has a clear airway or an obstructed airway. The airway is determined to be clear if the pressure test pulse generates a significant amount of flow; otherwise the airway is determined to be obstructed. When the airway is obstructed then an Obstructed Airway Apnea event is recorded.


What is Mask Fit?

Mask Fit is a measurement of how well the mask contacts your face. When the mask is placed perfectly on your face and there are no areas of leak between the cushion and your skin, Mask Fit is 100%. When the mask moves away from your face, leaks result and Mask Fit decreases in value. A higher Mask Fit value is preferred but fit is rarely 100%.

What is Best Mask Fit?

The night with the highest Mask Fit value since the time of registration.

What is Total Disconnects?

This is the number of times that the device has detected a mask disconnect.

What is Large Leak Time?

This is the total amount of time that the device detected a large pressure leak.

What is % of Night in Large Leak?

This is the percentage of night that the device detected a large pressure leak.

What is N-Day Average?

The average Mask Fit value based on the displayed window of time. The window on the web app defaults to 14 days but can be changed to 30, 60 or 90 days. The mobile apps display 7 days.


What is Usage?

Usage is measured in hours and it represents the amount of time you use the device.

What is a Day?

As most people sleep across the threshold of midnight, any Philips Respironics device usage from yesterday at noon to today at noon is summarized as yesterday's data.

What is Compliance?

DreamMapper is a personal coaching tool. It is not used by any insurance provider or regulatory body to monitor or substantiate device usage. Your homecare provider is responsible for gathering compliance data, etc.

What is Minimum Pressure?

The amount of minimum pressure preset on your device.

What is Maximum Pressure?

The amount of maximum pressure preset on your device.

What is cmH2O?

Centimeters of water is a unit of measure used to measure the amount of pressure produced by CPAP devices.

What is Device Mode?

Specifies the type of therapy being delivered. The modes are dependent on the type of device and dictate how the therapy is delivered to you.

What is Ramp?

Ramp allows you to start treatment at a lower pressure to facilitate falling asleep, then gradually raises the pressure over a preset time.

What is Ramp Time?

The duration of time set for the ramp. Ramp Time can be set from 0 to 45 minutes on most CPAP machines.

What is Ramp Start Pressure?

The amount of pressure at which the Ramp feature begins.

What is Best Usage?

The night with the highest amount of Usage since the time of registration.

What is N-Day Average?

The average amount of Usage based on the displayed window of time. The window on the web app defaults to 14 days but can be changed to 30, 60 or 90 days. The mobile apps display 7 days.

What is CPAP Pressure?

On a fixed-pressure device the CPAP Pressure is the setting of pressure measured in cm H2O which your device is currently set at if it is in CPAP mode. This means once the machine has ramped up it will continue to blow out at a fixed pressure (Ex: 12 cm H2O) during the entire course of the session.

What is Average 90% Pressure?

The average pressure measured in cm H2O at which you spent 90% of your time on for that day. This is relevant when your device is an Auto-CPAP. During any given night, the device recognizes the 90% Pressure achieved by the Auto Algorithm. 90% Pressure is defined as the pressure at which the device spent 90% of the session time at or below. For example, if the device recognized airflow for 10 hours, and 9 hours were spent at or below 11 cm H2O, and 1 hour was spent above 11 cm H2O, then the 90% Pressure would be 11 cm H2O.

What is IPAP?

IPAP (Inspiratory Positive Airway Pressure) is found on Bi-level devices, and is the pressure setting used for inspiratory breathes measured in cm H2O.

What is EPAP?

EPAP (Expiratory Positive Airway Pressure) is found on Bi-level devices, and is the pressure setting used for expiratory breathes measured in cm H2O.

What is Min EPAP?

Min EPAP is used in an auto-bi-level or ASV device, and is the minimum Expiratory Positive Airway Pressure setting which the device is set to use. It is measured in cm H2O.

What is Max IPAP?

Max IPAP is used in an auto-bi-level or ASV device, and is the maximum Inspiratory Positive Airway Pressure setting which the device is set to use. It is measured in cm H2O.

What is Pressure Support?

On Auto-Bi-Level or ASV devices a pressure support is used to tell the machine the difference between IPAP and EPAP. This setting has minimum and maximum values.



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